Redding Lithia will never have my business again!! I will be sure to spread the word to all that I know And meet!! The service deartment is the worst!! I've been a detected customer for the last 5 years plus and have never been treated like I have the last year months. Patrinized, concerns I have had and brought to there attention completely disregarded and then deflected back to myself and husband as our fault for not knowing to ask if things we are not mechanically inclined to know. I was told that the mechanics won't touch my tire valve stims, By the General Manager.. Very sad business training.. Definitely not customer friendly or Customer satisfaction orientated.. I will never return and I will never refer anyone to this Dealer for anything!! I will tell people to avoid this dealership!!
My salesperson, David Van Klinken, was amazing. He was quick to answer my questions and concerns and when he didn’t have an answer, he was quick to find one. The dealership team was very cohesive and it appeared as if they were all working together to make my buying experience satisfying and one that I would gladly repeat. Lastly, I felt like Lithia Chevrolet was most interested in getting me the right vehicle and not just something that was easy or available. I am very pleased with all aspects of this experience.
Matt and his staff where fantastic, the got me in right away and provided me with the information and service I needed and I received transportation to and from home while my truck was in for service. Best yet.
No one contacted me. No phone call or voicemail left. No texts, no emails. Lithia has all my contact info and still no one contacted me. I wish I wasn't tied down to Lithia with the lifetime oil plan I purchased when I bought my brand new truck there.
Josh Sanchez is a top notch representative for Lithia. He went above and beyond to get us he 2018 Chevy Colorado that met all our requests. Steve in Finance Department found us the best interest rate and warranty package and kept as close as possible to our budget. This s my second purchase from Lithia and it won’t be my last.
Your service person toke very good care of me. I arrived at requesed time. They took the car right away. I requested that they wash the inside front window for me, as I can't reach it. They did this for me willingly. Beautiful job also ! The car was finished at requesed time. I enjoyed your service person,he has a nice way with the customer. I am looking forward to my next service . Earline Felice. Redding California