I came in pre qualified with road loans for a used car loan. my credit is horrible so my options are very limited. this dealership managed to give us a loan with better terms and a brand new car instead of used. Thank you! our family is very happy with our new chevy cruz!
We've been with Lithia for just over a year now, after buying a 2013 Volt. We would continuously receive notifications (email, regular mail) to come in for 'warranty service' which was only available certain days that a Volt certified tech was available, and the car HAD to be there from 8 - 5.
When we did call to set up the appointment, and again when we came in, the staff had no idea why we were there, even after telling them it was for the 'warranty service' we were told to receive. I'd get a blank stare and the staff would say 'So....there's nothing wrong?' Yup, your ears work, should I repeat it again? So we'd leave the car for the day for what we'd later find out was nothing more than 'courtesy checks'.
It wasn't until our last service that the advisor had any answers, and I came to see that prior staff were under-informed but didn't have the integrity to say so - instead hiding behind the Volt's 'mysterious powers' and giving stock responses.
This advisor explained that sometimes the service is as simple as a oil/lube service, that any tech can do in an hour or so, but there are also times that the Volt tech needs the car for the day to do the in-depth work. Finally, some information!
Our most recent advisor was informed, patient, and is the only one I will speak with in the future. The lack of training and/or attempts to understand customer needs from the prior staff will keep me from speaking well of the service department, until they prove me wrong and bring the average up.
Overall, I'd give zero stars, but our most recent advisor was excellent and brings the score up -
Dion is great.... most rest of team is less than cheerful in the service department. Feel like since I get my free oil changes my service is the bare minimum.... please prove me wrong next time I come in ........
My last visit at Lithia was one of the best. In the past I have not been pleased with the service. There has been numerous times I've scheduled an appointment and had to wait 2.5-3 hours or longer for an oil change (last visit was about 30 minutes). The new management team seems to have made improvements. Keep up the good work.