Wade was super helpful assisting me with the oil change process as well as a hitch for my car. He took time to walk me through the parts area and explained to me all of my different options. I appreciated how genuine he was!
I had a check engine light on and came to you to find out what that was all about. I was told I had an oil fouled spark plug so I should give you $5500.00 plus labor for a replacement engine. Shame on you, first for hiring thieves and calling them certified mechanics, and second for telling me to replace the spark plug and trade the truck in on a new one. If you continue to treat me like that in the future, I will be going to the DA's office and the state of CA to file charges against you.
Hi there, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please contact us at (530) 410-6002 when you have an opportunity.
Thank you for letting us know about your recent visit to Lithia Chevrolet of Redding. Please contact us at (530) 410-6002 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lithia Chevrolet of Redding. Please don't hesitate to reach out to us if there's anything more we can do!
I was looking to upgrade to a bigger truck to pull an RV. I had checked with several dealers in the area and with Dave Smith in Idaho. Everyone was eager to make a sale and promised the world. What made the difference was Tom Lee at Lithia Chevrolet in Redding,Ca. He was more concerned with the truck I needed for the job rather than just selling me a high dollar truck.Tom was very educated and knew exactly what would work for me. From there he gave me a lot of options. No pressure,respectful and very patient. Lithia Chevrolet in Redding was very competitive. I would highly recommend Tom Lee at Lithia Chevrolet for your new vehicle needs.
I don't live in Redding anymore but Lithia there has always done my service since that is where I purchased my car. Drove 3 hours to bring my Corvette in for oil change and have them check the brakes. Was told it would be 45 minutes as "tech's were waiting and needed hours" so I decided to wait. An hour and 45 minutes later my car was finally done. Left dissatisfied and then noticed on my invoice they didn't even bother to inspect the brakes (all I asked for was a visual) and leave feedback about their condition. I expected better and as a long time customer deserved better treatment.