Second time part had to be replaced. This time was with a improved, modified part. The young man who wrote up the work order, Will, did a excellent job of explaining the procedure and how long it would take. He directed me to the coffee and waiting room. He looked me up and advised it would only be a little longer to the completion of the job. Very nice young man. He did a excellent job.
My big complaint for this service was I thought I was just having an oil change which is what I was schedule for. However I had 22.5 maintenance service which cost me 810.00... since I get email all the time from lithia and chevy at least I could have got a heads up that my truck was ready for this service,,, the actual service was done quickly no problem there it was that this was unexpected and could have been mentioned to me via email prior !!!!
Hi, thank you for taking the time to leave us your honest feedback. We would like the opportunity to make this up to you. Please contact our manager at (530) 410-6002 so we can make your experience a positive one.
Hello, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
I was very pleased with my experience. I did not have an appointment; but, my car began stalling, after sitting at a traffic light or stop sign. I was given information about what to expect, if the service department personnel was not able to fix my car that day. I left my vehicle and was driven home by the shuttle service, which was a great help to me. I received a call from my service advisor that they were able to diagnose the problem, had the part in stock and would have my vehicle finished soon. The shuttle came back to pick me up and I was on my way, with peace of mind. Thank you, again, for your courtesy and great service.
Mark was absolutely amazing, I didn't even go there to buy a new car we were looking for a used vehicle. Mark explained the great deals on several vehicles, showed us why it would be smarter to buy new, and made it possible for us to get the exact Silverado I didn't even know I was looking for! Professional, courteous, caring, and an all around expert at what he does! I will be recommending everyone to Lithia Chevrolet because of Mark's expertise. Thank you Mark, you made us one happy family and helped us ring in the new year with our new "Red Hot" Silverado!
I was so upset to find out the parts to fix my car were on back order, I was suppose to drive to Stockton for my grandsons birthday. I didn’t miss it because I was offered a loaner car to use until my car was finished. When I got the call to come and pick up my car, not only was the repair done, it also was washed and vacuumed. Thank you very much, it was a great experience!
Hi, we're happy you found our staff to be so supportive during your experience here at Lithia Chevrolet of Redding. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Lithia Chevrolet of Redding!