Your staff is very courteous, friendly, knowledgeable & very professional. All the work they did for our Chevrolet Silverado were all done in a timely manner. Thank You very much for the great service you provide!
Hi James! Thank you for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Went in with a few problems I was having with my Malibu, met a service guy named Chris and he was extremely friendly and super helpful, they reprogrammed my ECM and other problems and had my Malibu up and ready to drive again! Great service!
I had to have some work done on my Equinox. Chris was pleasant to work with and made sure I was taken care of. Even with GM being on strike he pulled some strings to make sure my parts and work was done in a timely manner.
I originally came in to get an oil change and have a burnt out tail light replaced, when I got there I was informed that I wasn’t eligible yet for an oil change on my contract, then I asked how much it would cost to replace the burnt out tail light, I was told it would cost $78, with that I had to cancel because I was budgeted for that since I’m a senior citizen on a fixed income, during my explanation to the service rep about the tail light cancellation a lady in the waiting room came in and told the rep she would pay for the tail light replacement, I was so surprised to hear her offer, what a blessing I had that day.
All around bad experience. From the rude people that work in the service department (some, not all of them) to the flat rate techs, who don’t want to take the proper time to address the real issues I was having with my Silverado. Will never buy a Chevy again and definitely will not be returning to Lithia Chevrolet of Redding, EVER again.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (530) 410-6002 to discuss your concerns, as your satisfaction is of utmost importance to us.